Hey, you?

Yes, you!

Do you speak several languages? Are you fluent in French? Do you have good knowledge of English?

You can be the person that we are looking for!

As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s biggest and most well-known brands.

At this job, you will:

Give customers a consistente path to a great experience!

- Guarantee the best service to our customers according to Key Performance Indicator (KPI's);

- Clarify customer queries, using decision support tools to provide appropriate resolution to the customer;

- Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible;

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures;

- Know the product/service and the client well;

- Prepare complete and accurate work;

- Participate in activities designed to improve customer satisfaction and business performance;

- Offer additional products and/or services;

- Forward calls to other team members when necessary;

- Track, document and retrieve information in call tracking database;

- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff;

- Increase customer loyalty by delivering a seamless experience.

And for a service that the customer won't forget, you need:

- Six months of relevant experience (prefered);

- Strong computer navigation skills and PC knowledge (you don’t need to be a pc nerd, don’t worry);

- Ability to effectively communicate, both written and verbally;

- Attention to detail;

- Skilled in multitasking including the ability to be flexible and adapt to changes quickly;

- Tolerance for repetitive work in a fast-paced, high production work environment;

- Ability to work as a team member, as well as independently;

- Demonstrate empathy towards customers and colleagues;

- Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (It’s not easy, but you can do it!);

- Good interpersonal relationship;

- Organization and responsability;

- Good mood.

It’s not necessary more than this to do a great job!

So… What are you waiting for? Apply!

You won’t regret it.