French Customer care agent
Lisbon/Portugal
Responsibilities:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of the management and provide feedback
We are looking for:
- Native or Proficient French
- Fluency in English
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Proactive, self-motivated, and a great team player.
On offer:
- Relocation package - shared accommodation and flight reimbursement if required
- Meal allowance
- Competitive salary package
For more information contact andre@kulturetalent.com