Customer Care Agent -French Speakers in BRAGA, Kulture Talent

  • Setor de atividade: Recursos humanos / Serviço do pessoal
  • Tipo de contrato: Sem termo
  • Regime de Trabalho: Tempo-completo
  • Categoria de emprego: Administrativo / Secretariado / Acolhimento
  • Sub-categoria de emprego: Acolhimento / Secretariado
  • Data de publicação: 11-05-2023
  • Prazo de candidatura: 11-10-2023
  • Local de trabalho: Braga

French Customer care agent

Lisbon/Portugal

Responsibilities:

  • Respond to inbound customer requests, document relevant case information
  • Ensure excellent customer satisfaction
  • Ability to assist users with General Inquiries via phone/email/chat/social/social messaging channels (as assigned)
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue
  • Responsible to follow the direction of the management and provide feedback

We are looking for:

  • Native or Proficient French
  • Fluency in English
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality
  • Proactive, self-motivated, and a great team player.

On offer:

  • Relocation package - shared accommodation and flight reimbursement if required
  • Meal allowance
  • Competitive salary package

For more information contact andre@kulturetalent.com

Contacto
  • Email: andre@kulturetalent.com
  • Nome do contacto: André Marques

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